FAQ
Frequently asked questions about Soya Studios posters, delivery times, returns, and customer support.
Orders & Shipping
Returns
Product Info
How long does shipping take?
Orders usually arrive within 3–5 business days. Since posters are produced locally whenever possible, delivery is typically fast and reliable.
Where do you ship from?
We work with trusted local print partners around the world. In most cases, your poster is produced and shipped from within your country to ensure fast delivery and avoid unnecessary shipping distances.
Do I have to pay customs or import taxes?
No. In most cases, your poster is printed and shipped from within your country. This means there are no hidden customs fees or import taxes upon delivery. The price you see at checkout is the final price.
What if my order arrives damaged?
Please contact us through the contact form on our Contact page, and we’ll help you arrange a replacement as quickly as possible.
Can I return my order?
Yes. You can read more about how returns work on our Return Policy page.
What if I entered the wrong address or made a mistake?
Contact us as soon as possible through the contact form, and we’ll do our best to fix it before your order is processed.
Do posters come with frames?
Frames are not included, and we don’t sell frames. We focus entirely on high-quality prints so you can pair them with a frame that fits your style.
Will the colors look exactly like on screen?
Colors may vary slightly depending on your screen settings, but we print using high-quality color-calibrated equipment to ensure the final result is as accurate as possible.
What paper and print quality do you use?
Our posters are printed on premium 200 gsm matte paper with an elegant, non-reflective finish. The paper is FSC-certified (or equivalent), supporting more sustainable production, and is designed to deliver sharp details and rich, long-lasting colors.