Privacy policy

Last updated: April 24, 2025

 

This Privacy Policy describes how SOYA STUDIOS ("we", "us", "our") collects, uses, and discloses your personal information when you use our website soyastudios.com or interact with us in relation to the services we provide (the "Services").

 

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Revisions will be posted on our website and include an updated effective date.

How We Collect and Use Your Personal Information

We collect information directly from you, automatically through your use of the Services, and from third parties. This data helps us provide, maintain, and improve the Services.

Information You Provide

  • Contact details: Name, address, email, phone number
  • Order info: Shipping and billing details, purchase history
  • Account info: Username, password, security details
  • Customer support: Content of any communication you send us

Usage Data

We automatically collect data through cookies and similar technologies including device type, browser, IP address, and how you use the site.

Third-Party Sources

We may receive information from service providers (e.g., Shopify), payment processors, analytics partners, and marketing platforms.

How We Use This Information

  • To provide services: Fulfill orders, manage accounts, and customer service
  • Marketing: With your consent or legitimate interest, we may send promotional content
  • Fraud and security: Monitor for fraudulent or illegal activity
  • Improvement: Enhance and analyze our services

Cookies

We use cookies to personalize your experience and for analytics. You can manage cookie preferences in your browser settings. Learn more at Shopify Cookies Policy.

Disclosure of Personal Information

We may share your data with:

  • Service providers (e.g., shipping, IT, payment)
  • Marketing partners
  • Legal authorities when required
  • Our affiliates

We do not sell or use sensitive personal information without your consent.

Children’s Data

We do not knowingly collect personal data from children. Parents can request deletion of such data by contacting us.

Security and Retention

We take data protection seriously but cannot guarantee 100% security. Data is retained only as long as necessary to fulfill its purpose or comply with legal obligations.

Your Rights

  • Access your personal data
  • Request deletion or correction
  • Withdraw consent at any time
  • Object to processing or request data portability

To exercise your rights, contact us via email. Identity verification may be required.

Complaints

If you have concerns, contact us. You may also contact a data protection authority in your country (for EU residents: Data Protection Authorities).

International Users

Your data may be transferred outside of your country, including outside the EU. We rely on approved legal mechanisms to protect your data during these transfers.

Contact

If you have any questions, contact us at contact@soyastudios.com.